Outlook 2000 on Vista

For all of you out there that hate Microsoft’s activation and want to run your copy of Office 2000, including Outlook, on you new Windows Vista machine or those that are upgrading a computer to Vista I have developed a step-by-step guide to getting Outlook 2000 working on Windows Vista. This is not perfect, so be sure to read the issues at the end. Let’s get started. Pull out your Office install disk (you’ll need it) and follow these steps:

  1. Install Office 2000 normally on Windows Vista (if you are installing Office on a clean copy of Vista then skip to step #12).
  2. If you are upgrading a computer that already has Office installed you will need to reinstall Outlook.
  3. Insert your Office 2000 CD.
  4. Do not run setup from the pop up when inserting the CD.
  5. Go to the Control Panel and click the Uninstall a program link in the Programs section.
  6. Highlight Office and click on Change in the options above.
  7. Click the button by Add or Remove Features.
  8. Set Outlook to Not Available and click Update Now.
  9. Again, Highlight Office and click on Change.
  10. Click the Add or Remove Features button again.
  11. Now set Outlook to Run from My Computer and click Update now.
  12. Is everyone with us now. You have Outlook Installed or reinstalled and are ready to configure it.
  13. Run Outlook. If this is a clean install follow the wizard to setup your e-mail account. If you did the reinstall of Outlook you will probably have to manually setup your account.
  14. If you try to create an e-mail message and click the To: button you should get a WAB error.
  15. Shutdown Outlook.
  16. Run Windows Explorer.
  17. Navigate to C:\Program Files\Common Files\System.
  18. Copy wab32.dll and wab32res.dll to C:\Windows\System32.
  19. Start Outlook.
  20. This could be enough for most, but if you continue to be prompted that Outlook is not the default e-mail program you have a little further to go.
  21. Open Explorer and find your Outlook.exe file (usually C:\Program Files\Microsoft Office\Office\Outlook.exe).
  22. Right click Outlook.exe and choose properties.
  23. Click the Compatibility Tab.
  24. Change the options to run in compatibility mode for Windows XP SP2, and check the box to Run this program as an administrator.
  25. Now click on Show settings for all users.
  26. Set the compatibility to Win XP SP2 and check Run this program as an administrator on this page too.
  27. Run Outlook again, and answer Yes if asked to make it the default e-mail program. You might want to exit and run Outlook again until it starts without asking.
  28. Exit Outlook.
  29. Go back to the properties for Outlook.exe and remove all the checks from both properties pages.
  30. Your finished! Congratulations!

Issue:

Just in case you thought you were finished, there are two problems, and they effect people differently depending on whether you upgrade a computer to Vista or you install Office 2000 on a clean install of Vista.

The first problem has to do with your contacts. When you copy the WAB (Windows Address Book) files above you are getting Outlook to use the Windows Contacts… not the Outlook Contacts. You will have to learn to live with this. When you click the To: button in an e-mail the Windows Contacts is listed, so it is relatively easy to do your contact maintenance from this place. But you cannot use the Contacts in Outlook dirrectly.

The second problem is with clicking on e-mail links on web pages. If you install Office on a clean copy of Vista it will try to launch Windows Mail when you click on e-mail links. I have not been able to change this behavior. However, if you upgraded your computer to Vista then you will get Outlook as the default e-mail provider for the MAILTO protocol.

That’s all I have for you. Please feel free to contact me (scott@satx.rr.com) and let me know if this helped you, or just post a comment.

Enjoy!

111 Responses to “Outlook 2000 on Vista”

  1. Nigel Says:

    In Office 2000, if I want to save an email From: this goes to Outlook Contacts but as you say the To: button searches Windows Contacts. How do I save an email From: to Windows Contacts if I am using Outlook 2000?

  2. Patrick Says:

    Hi,
    Thank you for putting online this useful guide to get Outllok 2000 working with Vista.
    I installed Office 2000 on my new computer delivered with Vista.
    Outlook is now working, but is not the default e-mail program.
    Therefore, I tried to use your method to change this; but, for your step n°24, I could not check the box to “Run this program as an administrator”.
    Have you got any solution to solve this problem ?
    Thank you again for your assistance
    Patrick

  3. Maurizio Says:

    I also cannot check “run this program as an administrator”. It is grayed out for me. Along with this, I’ve tried the numerous exhaustive work arounds detailed in this forum along with steps from other blogs and have been unsuccessful. I keep getting “unable to open your default mail folders” erorr pop up each time I try to open outlook. I am still running Office 97 and exchange 5.5 if that helps any.

  4. John A. Byerly Says:

    I also want to thank you for publishing this guide! Everything you suggested worked just fine for me.

    However (didn’t you just know there was a “however”?), I can’t empty my deleted items folder. I get an error “The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.” Do you have any idea what is causing this? I have restarted many times, and tried to fix the the install to no avail.

    Thanks!

  5. Scott Says:

    Maurizio

    Office 97… I have never tried to get that working. I only tried to get Office/Outlook 2000 running on Vista. I have to wonder if the user ID you are trying to run with is an Administrator. If your user ID is not, you won’t be able to set yourself up to run a program as an administrator.

    All-in-all, even though I was able to get Outlook 2000 working on Vista, I don’t recommend running it. The outstanding issues are more trouble than they are worth. Install a later version or switch to OpenOffice.

    Scott

  6. Scott Says:

    John,

    I did not have any trouble emptying the deleted items folder. I can’t solve a problem I can’t duplicate. You know, I never would have thougth to test this as I pretty much never do that. My deleted items folder in Outlook Express is huge and I have only emptied it maybe twice in the last 3 or 4 years.

    Scott

  7. John A. Byerly Says:

    Sorry, I answered my own question. I skipped the step of copying WAB32.DLL and WAB32RES.DLL. Once I did this, the problem was solved.

  8. John Byerly Says:

    Sorry, I answered my own question. I skipped the step of copying WAB32.DLL and WAB32RES.DLL. Once I did this, the problem was solved.

  9. John Hanson Says:

    Performed everything thru step 30 and it is working. Thanks so much for making this information available.

  10. Marty Says:

    Hi,

    What version of Office 2000 did you use? I was able to install Office 2000 Pro Edition on my Vista but whenever I tried to open up Excel, just after the “End User Agreement” window came up, a separate pop up window with “Microsoft Excel Windows Has Stopped Working” message stopped everything. Same thing happened with Word, Powerpoint and Access 2000. Any advice? No problem with Outlook because I chose not to install this one on my Vista.
    Thanks a bunch.

  11. Jack Says:

    John,

    Thanks as well for your help. Just an FYI. It seems that the Advanced Find feature does now work in Outlook 2000 on Vista. I don’t have any ideas. I am running the same pst on Win XP Home and Vista Basic. The Advanced Find works on Win XP just fine. The Find feature works, so you have to be viewing the folder you want to seach to perform a find. The miricle of Microsoft “backword compatability” for the love of money!! So the work around is to perform a find when you are viewing the folder you want to search. By the way. The contact list from outlook can be exported, then imported to Microsoft Contacts easily enough.

    There is one thing that happens often, Outlook 2000 stops responding to Vista. I found that if I wait it out, it starts responding, or do a force end program from Task Manager, make sure the OUTLOOK.EXE process has also ended, then start Outlook again. It is not that big of an issue compared to the money I am saving.

    By the way, do you use Open Office? If so, how do you like it and how does it compare?

    Thanks,

    Jack

  12. Jack Says:

    Scott,

    Sorry, the last post was intended for you.

    Thanks again,

    Jack

  13. Logan Says:

    I just completed your fix for Outlook 2000 on my clean install of Vista Home Premium. Everything is performing great.

    Thank you so much!

    Logan

  14. Toby Says:

    When I try to copy the files WAB32.DLL and WAB32RES.DLL to System 32. I get denied access even though I am the administrator, any ideas?
    Thanks,

    Toby

  15. Jenise Davis Says:

    Thanks Scott for your solution. It worked perfectly for me!

    Jenise

  16. James S. Flannery Says:

    Thanks for the help. I am converting to a new faster computer and made the mistake of installing Vista. It is one big problem. I found out my old favorite hp photosmart 1115 printer is not supported by Vista and HP doesn’t give a damn. They just want you to buy another printer. I’ve gone to a chat forum and found others with the same problem and not fix. I think I’ll look at a different company.

    James

  17. Scott Says:

    I currently have my HP Photosmart P1000 setup as a DeskJet 660C (set it up manually). At least it works for basic colors, but I would not use it for photos this way.

  18. Jolynn Says:

    When I try to copy the files WAB32.DLL and WAB32RES.DLL to System 32. I get denied access even though I am the administrator, any ideas?
    Thanks,

    Toby

    Was there any response to this?
    Jolynn

  19. Dave Says:

    Do you think that this process would work for installing office 2003?

  20. Camaro - Old, New, And… « Scott’s Blog Says:

    [...] Camaro - Old, New, And… I was checking the stats for my blog, and there has been a shift. Outlook 2000 and Vista were by far the most searched for terms that led people to this site. And, because of that I built the Outlook 2000 on Vista page. [...]

  21. Judith Says:

    It was all working beautifully, following your instructions above, but all of a sudden I can’t send emails. Any ideas about whether any incompatibility between O2000 and Vista might be causing the error message I’m now getting: “A timeout occurred while communicating with the server. Error message 0×800ccc19″?

  22. Jaymark Says:

    How to do it using Vista business 64 bit? placing wab32.dll(s) to system32 folder does not work, and even if i registered those dll(s), please help me..

  23. Scott Says:

    Jaymark,

    All bets are off with Vista 64 bit. You are supposed to upgrade to 64 bit applications when running Vista 64. Otherwise what’s the point of using Vista 64???

    Scott

  24. Nyles Says:

    I installed Outlook 2000 on a clean machine. I tried your steps above, and Outlook comes up as my default program. But, there is no send/receive button. Any ideas how to fix it?

  25. Lori Says:

    Thank you, thank you, thank you! This problem has been driving me nuts for days!

  26. Ernest Says:

    thanks!. it worked!

  27. Mike Says:

    What a useful guide. It worked - thanks very much. Your posting was used exactly as you intended it.

  28. ScottNieman Says:

    this did work other than the contact issue as you state. I am trying to migrate my old Outlook contacts to Windows Contacts. Have you tried this? I thought there was a way to export contacts from Outlook, but of course, one has to get them back into Outlook after the install.
    thanks.

  29. Benny Says:

    Scott, thanks a million for your guide. After spending hours trying to get this to work I found your Blog and I was up and running in minutes.

    Now, my next thought is to start using Windows Mail with Vista in stead of the good old Outlook 2000.

    Here the problem is in getting my old email (personal folders) converted.

    In Windows Mail, I go to Files - Import - Messages, I then select Microsoft Outlook but get the message, that “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client”.

    Originally, I thought I could just export personal folders from Outlook 2000 to a .pst file, but I can’t find a way to import that into Windows Mail.

    Any ideas ?

    Thanks again for the help in getting Outlook 2000 up and running :-)

  30. John Lomas Says:

    Thanks for the great guide for running Outlook 2000 on Vista. I use Eudora for e-mail, but my mobile phone uses the “Contacts” part of Outlook to synchronise. It was very convenient to insert names, phone numbers and e-mails into Outlook and then sync them to the phone. When I bought a new system with Vista, first-of-all I tried the Office 2007 60-day trial, and although the Contacts worked, I found Word and Excel absolutely impossible to use. So I removed Office 2007 and installed my old Office 2000 stuff, including Outlook 2000. Then the “wab.dll” problem came up, in that every time I tried to insert or update a name, or export a file, I got the message: “An error occurred while attempting
    to open the Windows Address Book. Unable to find the WAB DLL”.
    Your instructions about copying the wab32.dll and wab32res.dll to C:\Windows\System32 solved the problem completely. Thanks again!

  31. jboshear Says:

    Thank you.

  32. two toon mom Says:

    It worked! I tried several other websites for the “fix” then stumbled on your blog. I am so glad. I should have known that if you want to find a good, easy fix, go to a forum! I would have saved three hours!

  33. Tim G. Says:

    Thanks…simply copying those two files solved it…

    Now maybe I can use my new damn wm6 smartphone synch!

    Damn I detest M$.

  34. ~Angel~ Says:

    Scott.. This is wonderful information thank you so much! My outlook is at least up now and partially running.. My error now is an “unknown error” when I click the To: I suspect that my problem is that I had already tried to import my contacts before finding outlook had issues. Could it be that the wab’s that Im copying into System32 are messed up because of this attempt? and if so, how can I reinstall them.. Ive tried several methods but each reinstall seems to be keeping the original of these two files rather than overwriting.. I even tried to delete them so it would have to reinstall them but they seem to be protected from deletion.
    thanks for anything you can offer!

  35. BLJBEAR Says:

    Great job Scott! Everything worked fine with Vista and Outlook 2000 for two weeks but now when I create a new msg and click “To” for the address book I get this “The messaging interface has returned an unknown error. If the problem persists, restart Outlook”. Retsart does not correct the problem. This appears to be a common problem, but so far I have not seen any solutions. Any guidance would be appreciated.

  36. Kenneth Wilson Says:

    Dear Scott

    Thank you for your splendid advice on running Outlook 2000 under Vista - Bill gates’ OSs get worse and worse

    Kenneth

  37. Bill Turner Says:

    Scott,

    Thanks. Your solution works fine. Now if we could just get MS to stop making old programs fail to work on new operating systems, we’d be fine.

  38. LeeJend Says:

    Scott

    Thanks. Your post saved me a bunch of aggravation! :)

  39. Robbie Says:

    Got Outlook 2000 working. Thanks! But, I was not able to sync my Samsung Blackjack Smartphone even after the fix. Have no trouble syncing with my other computer, which runs XP.

    Any suggestions? I’ve already downloaded the Sync Center that goes with Vista (I couldn’t install the version of ActiveSync that came with the Blackjack; Vista wouldn’t let me), but I did so before running your fix. Do I need to uninstall and reinstall? Or, try something else? Please advise when you can. My only alternative would be to buy Office 2003 or later to get it to work, which I’d rather not do.

    Thanks again!

    Robbie

  40. Alejandra Says:

    Thank you Scott for your tips, at least I could stop the ever-popping start-up guide from Outlook which was driving me insane. I followed all your steps, but I am still unable to send or receive email, and I am running out of ideas. My Outlook 2000 is the one that came with the Office 2000 Premium cds. I was thinking of getting an Outlook 2003 cd from a friend and see if it worked better with Vista, but I don’t know if this will be the solution to my problem, what’s your opinion on that?

    The other thing about the address book, since I cannot use the one of Outlook 2000, that means that I have to store it in the Windows contacts, (like, will Outlook know were to look for the contacts, or it just doesn’t work, period?)

  41. Mark Says:

    Hi Scott,
    I have followed all these instructions (including copying the wab.dll and wabres.dll files, info from other sites) but when I try to open any mail in outlook it comes up with the error “Microsoft outlook has stopped working etc”. Do you have any ideas?
    Thanking you
    Mark

  42. Daniel Says:

    Scott,

    Great job. Looks like it helps lots of folks, but sadly did not work for me.
    I am using Office 2000 Professional with Vista on a new Toshiba laptop. The prompt on startup to make Outlook default just keeps coming up and when I try to send/receive mail I get an error 0×800ccc17.
    I have thrown in the towel and uninstalled Outlook and am using Windows mail. Got my contacts list migrated ok but cannot yet migrate previous existing email messages that I have on old desktop system taht is being replaced by this new laptop. Shame on Microsoft for forcing this crap on us.

  43. Sean Says:

    Thank you very much
    your instructions were perfectly clear and right on the money
    I didn’t have to waste any more time with this
    Thanks again

  44. Omie Says:

    this has been a great help to me, but there are still a few probs,,,

    I’ve made custom forms in outlook ,and yet the none of the utilities for chaging old contacts to the new form work wit this hack.

    ideas anyone>

    thanks for the good tut though

  45. Scott Says:

    The missing WAB Dll was doing my head in … 2 mins on your site and its sorted … brill … and thanks

  46. Cassidy Says:

    Works like a champ but I have a blackberry pearl and can’t get to sync with outlook anymore any ideas on how to get it to sync with windows contacs?

  47. Andrew Says:

    You have to APPLY the changes of #24 before APPLYing the changes of #26.
    Many thanks - much appreciated.
    Andrew.

  48. Rob E Says:

    Scott

    Thanks for that update

  49. Colin York UK Says:

    What kind of snake would make certain there would be compatibility issues with the massive selling Office 2000 package and the running of it on Vista ?

    If you guys out there are finding bits of fixes; Miscrosft are deliberate in their attempt to force people to Buy Even More hardware for the bloated Software. Bloated because of writing in code to make previous versions buggy.

  50. Jerry S Says:

    Followed Scotts instructions, but could not forward an email without manually coping from contacts. I Reconfigured mail support to workgroup. Now I can I can use the to: and Cc: with out error.
    Thanks Scott for your help.

  51. HomerJay Says:

    Hi That worked wonderful for me. Have Outlook working with Vista. I can delete my recycle bin and and have access to my Contacts folder.

    Thanks again

  52. Paul Says:

    Scott,

    I have installed a previous Outlook on a new Vista Systems without any problems. Can you please help me install my contacts.

    Thank you.

    Paul

  53. Mark Says:

    Did everything you said … working .. BUT .. will not send or recieve and have matched all the setting on the previous computer. Ideas?

  54. Simon H Says:

    Thanks Scott. Thank heaven for guys like you publishing these things. Pity MS doesn’t see fit to publish anything on the subject. Well nothing I could find!

    Just upgraded my PC and didn’t have choice; Vista comes with most new pc’s now. Outlook 2000 worked great on XP. Why Oh Why, Mr Gates?

    Still a little way to go. Having similar problems to BJBear, so next task is to see if I can get around this.

    Cheers from old Blighty.

  55. Pete Skaarup Says:

    Thanks Scott!

  56. Terry Says:

    Scott, please help!

    It looks like people are successful, but I can’t even get Office 2000 installed to begin with. How do i copy wab32.dll and wab32res.dll–from where?

    Hoping you can help me–Thanks, Terry

  57. teezatail Says:

    Hi Scott, I purchased a new laptop with Visa Home Premium on it. I am not thrilled about this since I have been running XP for several years and am comfortable with it, oh well!

    I transfered all my data from my XP machine to the laptop. I have Office 2000 professional and had the same issues you described. I followed your steps and got rid of the WAB.dll error but still can’t access my contacts and when starting a new email get the same message as BLJBEAR above: The messaging interface has returned an unknown error. If the problem persists, restart Outlook”

    Please help if you can, I don’t have the money to purchase new software and had to rebuild my contact list from a crash suffered six months ago and would like to use it.

    Thank you in advance,
    Keith

  58. Vista and Outlook 2000… Don’t Do It! « Scott’s Blog Says:

    [...] getting this working, and dedicated that to a page in this site (see the link to the right called Outlook 2000 on Vista). I have not counted them, but I bet I have over 200 comments on this site about Outlook 2000 [...]

  59. Barry Hames Says:

    Simply the most helpful (comprehensive piece of help) that I have found anywhere on the Internet related to operating systems/software. It would have worked first time, had I followed the instructions right to the end before trying a postbox import! I cannot fault Scott’s attention to detail!

  60. John Says:

    Scott ~ just want to thank you for your brilliant efforts getting me started with Outlook 2000 on Vista. I can start sticking my hair back in. Impressive, simple, step-by-step. Pity Bill Gates’s mob don’t have your talent.

    Cheers from London ~ or could be Paris if it’s Friday. John & Dot

  61. Melinda Says:

    I want to say thank you so much for this. I bought a new computer from Dell which had Microsoft Works on it which I do not like. I installed Microsoft Office 2000 and was having the problem WAB.DLL not found and also MSOERT2.DLL not found. The program was giving me problems for about 3 weeks before I found you instructions. I had to use all 30 steps and now Outlook is opening without asking me if I wanted to make it my default and am no longer getting the WAB.DLL and the MSOERT2.DLL errors. Again, thank you so much.

  62. David Says:

    I tried this on my wife’s new Vista PC on Sunday and it worked fine. On Monday it wasn’t working - click on the TO button on a new/forwarded mail and Outlook just came up with a “unexpected messaging error”. Seems that Windows had downloaded several updates. I deleted the 2 .dll files that I copied on Sunday, rebooted and hey presto - it works fine again! Still can’t access any .PST files from the old Windows98 PC but that’s another story

  63. MikeS Says:

    I have a issue where outlook.exe continues to run after I exit outlook2000 on Vista. Any ideas on how to fix?

  64. Francie Says:

    Scott,

    I was so relieved to have found your blog a few days ago. I just had bought a new Intel Quad with Vista’s program and was not able to open Outlook. I followed your steps and it started working.
    Now I am having another issure after shutting doiwn my computer. When trying to open Outlook it is giving me a message saying that Outlook can’t open the file folder to send and recieve email messages and open address book. It is wanting me to create a new persoanl file or open an existing one. I’ve tried doing this but nothing is working and to be honest I am not sure how. Is this something that sounds familar? I thought I found something that would work but when I click on the file it says it alreadys exists and to create another one and nothing works…

  65. Jami H Says:

    I am using Outlook 2000 with Vista on computer purchased July 2007. I’m doing pretty good dealing with the idiosyncracys, BUT can someone please tell me how to turn on the Out of Office Assistant? I know to click Tools, and look there. The problem is, IT IS NOT THERE!

    Help….and thank you SO MUCH in advance.

    PS…This blog helped me when I first started. The DLL file information thingey was great!

  66. I’m Getting Zuned « Scott’s Blog Says:

    [...] The Zune is not changing at a rapid pace. I thought about added a Zune page to this blog, like my page for Outlook 2000 on Vista (linked on the right). As a page on this blog it is easy for you to post [...]

  67. Laurent Says:

    Hello

    To make Outook 2000 you default mailer you have to change the registry key as follow :

    HKEY_CLASSES_ROOT\WindowsMail.Url.Mailto

    FriendlyTypeName =
    @”%ProgramFiles%\Microsoft Office\Office\Outlook.exe”

    \DefaultIcon\Default =
    %ProgramFiles%\Microsoft Office\Office\Outlook.exe,7

    \Command\Default =
    “%ProgramFiles%\Microsoft Office\Office\Outlook.exe” -c IPM.NOTE /m “%1″

    I recommend you SAVE the initial values before making any change to the registry. Once it is set for Outlook 2000, save also the values so that you then have two registry keys for each emailer.

    If you run Winmail again you have a “chance” it resets your settings !

    Enjoy !

    Laurent (France)

  68. Laurent Says:

    Hello again

    Just a warning about settings above. I see the blog adds “blanks” to justify the \Command Default\…. line.

    WARNING : ONLY ONE BLANK is required between Microsoft (and) Office and between Outlook.exe” (and the arguments) - c IPM.NOTE /m “%”1″. Otherwise it will not work.

    Laurent

  69. Trey Says:

    Those fixes worked great for those problems but I also have a problem where when I try and open an email I get an error that says Outlook stopped working then Outlook shuts down. I can view emails in the preview plain but not open them. Any ideas?

  70. Kippy Says:

    Thank you for the quick fix on the outlook missing wab.dll files. I searched and searched and tried various things, but thought I’d just have to buy newer version of outlook so I could use my calendar (which I really rely on), but your simple and easy instructions found my wab32.dll files and put them where they needed to be and it works! I’m so happy about that! Thank you (from a busy Mom who really didn’t need to spend so much time on this!!) - I also am using a new laptop with Vista - 12/15/2007

  71. Exodore_ca Says:

    Thanks for the help! Everything is working fine now :)

  72. Paul M Says:

    Thank You,worked just as you said it would.
    FYI, found a related problem to non-functioning of contact address book. Use of the address book in Word tools envelope printing function is also non functional as Word also can’t find the contacts address book.

  73. Kelly Nigg Says:

    Hi Scott, Your information is very helpful. I used the fix and everything’s great. I’m wondering . . do you know anything about getting Adobe Acrobat 6.0 Professional to be friends with Vista . . . I am running it anyway, even though it states that there are known compatibility issues. I haven’t had too many problems so far.

    However, my client keeps telling me that using the same version, they were able to edit text on a page and have it print. They are now doing this with the 7.0’s typewriter, but I’m not ready to upgrade. This is the only thing that seems to be an issue for me using the 6.0 Prof.

    Any ideas?

    Thanks,

    Kelly

  74. pamelawilliamson Says:

    thank you
    thank you
    thank you
    thank you!!!
    after reading and trying to follow other crappy advise for almost an hour, i followed your #1, 12-18 and now i’m golden.

    Merci mille fois!!!

  75. Peter in Arundel Says:

    Hello, in Vista /Outlook2000, I cannot find how/where to tick the option ’send message immediately’ and then edit send list whereby adding/removing addressees in my Contact lists! ( which is possible with Outlook in XP), - also Windows Mail - impossible to add Outlooks Contactlist ? any solutions on the horizon, will MS be making a ‘toolkit’ available to resolve these headaches ? or is the ansser to try outlook 2003/2007 ? Cheers, Peter

  76. Scott Says:

    The answer IS to upgrade to Office 2003 or 2007. I personally upgraded to 2003, even though I created the guide. It is just not worth all the headaches.

    Scott

  77. Bob Says:

    OK. Good deal, BUT, can’t figure out how to make it the default. Vista even refuses to acknowlege the program as being Microsoft. All I want to do is Make it default so I can copy to Thunderbird.

    Thanks.

    Bob

  78. Frits Says:

    Scott thanks a lot for your great instructions to make Outlook 2000 work on Vista, saving me (and others) a lot of time and an unexpected upgrade fee !
    Who would ever think that “de-install” works differently depending on the starting point.. Sounds look a bug !

  79. John Lewis Says:

    Scott,
    This was a huge help and got me out of a real hole. Many thnaks indeed, it worked perfectly.
    JOHN

  80. Caryl Says:

    Thanks a million. I have been searching for a solution for hours and finally found your solution. It worked and only took me a couple of minutes. Thank you for sharing your knowledge.

  81. Kim Says:

    Hi Scott, Thanks to your directions I was able to get Outlook 2000 to run - somewhat - on Vista Home Basic. However I still have two big issues: 1) I cannot seem to get my email from my 1and1 site to come in (had no problem setting up my Comcast email to come in), and 2) the fact that when I click To: it does not point to my Outlook Contacts is extremely unaccpetable. I am willing to upgrade to the current Outlook (2003?) but I have just read pages and pages of comments from folks saying they have the same issue on the new version. Can you give me some guidance? I’ve used Outlook for 10 years and to suddenly lose all this functionality because of an incompatable OS - made by the same company! - has given me a huge ulcer.

    Thanks!
    Kim

  82. Jolene Says:

    Hi Scott, First of all, you are awesome!!!! And you saved our Boys and Girls Club a visit to a computer repair store. Your step by step instructions were awesome and I can send and receive emails fine. I can add people to my address book and from the address book I can send them an email. The things I can not do are; I can not utilize the To: button to add a contact and therefore I can not set up distribution lists because it has nothing in the file. The error message I am getting is: The messaging interface has returned an unknown error. If the problem persists, restart outlook. Well I have restarted numerous times and am still getting it. I bought two new laptops for our club staff both with VISTA and this is really driving me nuts. I’m considering taking VISTA off and installing XP. What is your opinion on that? Thanks, Jolene

  83. Scott Says:

    Jolene,

    Since you will NEVER get full functionality with Vista and Outlook 2000 I HIGHLY RECOMMEND doing the Windows XP thing if you can. It does not surprise me one bit that distribution lists don’t work in Outlook 2000 on Vista.

    Scott

  84. Annette Says:

    Like everyone else here I was nearly bald so glad I found your blog. Outlook 2000 is almost working, managed to copy over from the xp the mail and stuff, occasionally it shuts down and i can not make it the default client as it is invisible, never had the message with that option.
    What it does ask for everytime I open outlook is for me to install outlook express 5 by running IE 5 setup.ex, mmmm! Is there anyway to get rid of that message?
    The contact folder… Jerry S said ‘Reconfigure mail support to workgroup’ my mo2000premium doesn’t have that option, (Tools/Options) though it’s in the help file?
    Had that problem of not being able to empty the deleted folder, so I ran the repair option on the installation disk and it went away.
    Sad I know, but I clicked on the office assistant to see if that was working and got the message not enough memory for that action!! Brand new Dell 3 Gb ram etc. you can only laugh!
    Maybe the answer is to use my xp for Office and Vista to play games on as I’m dreading the next problem it throws up. The Microsoft site states that Office 2000 runs on vista without any problems, why don’t they google that and see what it is like in the real world.
    Bill Gates said at Vista’s launch that this was probably the last version of windows. The next OS would be completely different, my Amiga 1200 is suddenly looking very attractive!
    Thank you Scott for your help.

    Annette

  85. Best Day Ever - 1,342 Hits « Scott’s Blog Says:

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  86. Chris Says:

    Hello Scott

    Very many thanks for this!

    I’d been struggling for hours setting up a new machine and I couldn’t get Outlook 2000 to run with Vista - exactly as everyone else has described above. I purchased a tech support package as well and interestingly, they weren’t aware of this problem.

    Anyway, thanks to your willingness to share your knowledge, I think Outlook is running OK now.

    Thanks again!!

    Chris

  87. zoran Says:

    Hi Scott, thanks for your help, it is much appreciated!

  88. Neil Says:

    Hello Scott and all,
    Thanks for the great tip on how to get Outlook 2000 working with Vista, by copying wab32.dll and wab32res.dll to C:\Windows\System32. Just got a cool new HP notebook with Vista and installed 2000, to find I could not access the address book. After uploading the .csv file to Contacts I can see everything in Contacts but nothing in the address book. The worst problem is when sending email, hitting the To: button I get an empty address book. I aslo could not set up distribution lists. What a crappy problem, I have over 600 email addresses and multiple ditribution list i need!

    Solution found! Reversing your instructions again, I deleted wab32.dll and wab32res.dll from C:\Windows\System32. Low and behold, hitting To: brings up the address book, I was able to import all .csv files directly to the address book and access. Although my old distribution lists are not there, i can now build new ones easily. It is now working EXACTLY as before as on my old PC with XP.

    Anyways, thanks for your help. 3 days and many headaches later, life and email is back to normal!

    Neil

  89. Joan Says:

    I have found a way to transfer my contacts from my OL 2000 Contacts file into the Windows Address Book. First, export your Contacts to a CSV (Comma Separated Values) file (see http://email.about.com/od/outlooktips/qt/et090604.htm for instructions if you need them); then import the CSV file you have created into Windows Contacts, which should be listed under your username in Windows Explorer.

    This is not entirely perfect, either, in that there seems to be not autocomplete of partial e-mail addresses that you enter into the To: field with the Windows Contacts as there always has been under Outlook Contacts. Plus, there will be some contacts that you’ll need to reorganize because the Windows Contacts structure is not identical to that of OL Contacts. But if you have a lot of contacts, this method is definitely preferable to manually creating a new Windows Contacts list.

    If anyone finds a way to solve the issues I’ve mentioned, please post the solution back to this forum. Thanks!

  90. Stefan Says:

    Hello Scott,

    Thank you so much for the hints! I finally made it work. However, I still needed to do one more step: Make sure you have selected Corporate Workgroup (CW) and not Internet Mail Only (IMO) as installation type.

    To change the installation type from IMO to CW, follow these steps:
    1. On the Tools menu, click Options.
    2. On the Mail Delivery Tab, click Reconfigure Mail Support.
    3. On the E-mail Service Options page, click to select the mail support option you are switching to. Click Next.
    4. Read the warning message and then click Yes. Outlook will close.
    5. Start Outlook. The Windows Installer will start and install the required files.

    This will also solve problems like the “Proc entry pt StrTokEx could not be located in MSOERT2.dll error message.

    Thanks for your blog!

  91. Joan Says:

    Fantastic, Stefan! I came back to this site to provide precisely the information about switching to Workgroup Mode that you have so helpfully posted. This idea was suggested to me by a Microsoft MVP named Brian Tillman on the Outlook newsgroup. So far, this has worked great for me.

  92. Hillers Says:

    Thanks so much. Couldn’t fathom this wa.dll bit out for ages and then found your blog.
    Using a clean version of Vista and Outlook 2000 now running well so far thanks to your instructions.
    Just got to tackle the contacts bit - but perhaps another day! This has done my head in for now!

  93. Being a Computer Dummy Ain't Easy! - Page 2 - TractorByNet.com Says:

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  94. Andrew Says:

    Genius! Thanks v much, been struggling to fix this for ages.

  95. Frank Says:

    Tried everything recommended but still couldn’t get the contacts thing to work. Finally downloaded Thunderbird (for free) and it imports all the old Outlook 2000 files and works just fine and looks a lot like Outlook. Works well on Vista.

  96. Marion Says:

    Error 0×800ccc17

    I have the same problem as someone has described earlier, but no solution was given yet. I hope someone can help me. I can’t send or receive mail, I always get an error message 0×800ccc17. This error message apparently means ”cancelled by user”, but I haven’t cancelled anything. Any suggestions?

    Also considering upgrading to Office 2007, but it’s a lot of money…

    Marion

  97. heuby Says:

    My problem was I couldn’t send an email. I was about to upgrade to 2007. I followed your instructions and I’m sending emails again. Big THANKS.

  98. bepreparedsurvival Says:

    You GENIUS, You’re a Genius!!!

  99. smurfy Says:

    I resolved my issues with account setup vs. send receive by renaming the outlook folder here. This forced it to write a new one which included changes/addition/deletions in the Tools/Accounts menu.

    C:\Users\owner\AppData\Roaming\Microsoft\Outlook

    I also figured out another outlook trick, instead of exporting rules, copy this file into your backup when you backup Microsoft Outlook Internet Settings.RWZ

    The advantage is that you will not have to go through and reset all the rules to go to the correct folder if you have to reinstall. Just make sure you import the backup .pst file first so the folders are actually there.

    So anyway, my only remaining issue is the setup screen on startup, any solutions for that?

  100. Julian Maddock Says:

    Scoot, thanks a million for this blog. It worked for me.

    The way I keep Outlook 2000 Contacts and Windows Vista Contacts in sync is via Plaxo (www.plaxo.com). I think this is how I did it, if I remember correctly. It’s not elegant!
    1. Register with Plaxo. Look at the help pages, e.g. http://support3.plaxo.com/al/12/1/article.asp?aid=1532&tab=search&bt=4n
    2. Add a sync point with Outlook
    3. Add a sync point with Windows Mail (which it may still call Outlook Express)
    4. When you run Outlook 200 and Windows Mail any updates in one place are mirrored in the others.

  101. Charlie Says:

    Just stumbled on this blog…great reading!
    Am about to purchase a laptop running Vista Home Premium as an additional PC to my desktop running XP SP2 with Office 2003 Pro. I have a spare copy of Office 2000 Pro which I plan to put on the new laptop. I don’t use Outlook (Outlook Express instead) so wont install it. With this in mind, am I likely to run into problems installing the rest of Office 2000. Thanks.

  102. Duncan Says:

    Thanks for your help. Very useful.

  103. Silly Ol Ryan Says:

    Thanks Scott! I love that your instructions are so clear and concise! Because I’m cheap, I refuse to give Microsoft any more of my money (unless I absolutely have to).

    For those thinking that Microsoft Office 2007 is too expensive, see http://www.theultimatesteal.com. Then find yourself a qualifying college student who can purchase it for you and doesn’t mind loading it and using it on YOUR computer (wink wink nudge nudge).

  104. Ilovefood Says:

    Thank you Scott and Stefan. Scott’s instructions made Outlook work by copying the Wab files, so we could send and receive for and Stefan’s instructions to change to a workgroup to allow me to create new messages and stop the error when hitting the To: button. I now have contacts. Yay!

  105. Viggen Says:

    Bloke! Thank you very much! This has had me tearing my hair out (what little I hve left, anyway) and your solution worked first time - a wonder with me!

  106. Karen L Says:

    Thanks guy so much. I couldn’t have done it without this kind of help! God bless.

  107. Greg Says:

    Scott,

    The Outlook 2000 Contact list can be used to select recipients for mail messages. One is not resigned to maintaining a separate address book. I have taken your excellent directions on setting up Outlook 2000 to work with Vista, and added additional steps from a number of sources to ensure greater functionality.

    Install Office 2000 on Windows Vista

    For all of you out there that hate Microsoft’s activation and want to run your copy of Office 2000, including Outlook, on you new Windows Vista machine or those that are upgrading a computer to Vista, here is a step-by-step guide to getting Outlook 2000 working on Windows Vista. This is not perfect, so be sure to read the issues at the end.

    1. Update Windows Vista to latest version. I read that the initial version of Vista did not run Office 2000, but the later one does. Then restart your computer.

    2. Set your Windows features to include Indexing, which is no longer used in Vista. (Some commentators say to set your firewall to allow FindFast.exe.) It is a Microsoft Office Indexing process used by Microsoft Office applications to index Office documents to speed up search operations. It needs to be allowed for the Office 2000 installation. Then restart your computer.

    3. Download Microsoft Office Compatibility Pack. It says it’s not necessary for Office 2000, but I think it is. Restart your computer.

    4. If you upgraded to Vista from XP so that Office is already installed, you will need to reinstall it as follows:
    a. If you are upgrading a computer that already has Office installed you will need to reinstall Outlook.
    b. Insert your Office 2000 CD.
    c. Do not run setup from the pop up when inserting the CD.
    d. Go to the Control Panel and click the Uninstall a program link in the Programs section.
    e. Highlight Office and click on Change in the options above.
    f. Click the button by Add or Remove Features.
    g. Set Outlook to Not Available and click Update Now.
    h. Again, Highlight Office and click on Change.
    i. Click the Add or Remove Features button again.
    j. Now set Outlook to Run from My Computer and click Update now.

    5. If you are installing Office 2000 on a clean version of Windows, install Office 2000. After it installs, remember that the installation CD’s will be required again when you first use each program. If you have an upgrade version of Office 2000, you must have the older product that qualified you to purchase the upgrade, in which case you can put that CD into the drive durring installation when it says that it can’t find a product to upgrade and tell it where the CD is located (drive D?). Let the install see the product and it will continue the installation.

    Be patient. Office 2000 Pro can take as long as 2 hours to complete. If task manager doesn’t report that it’s “Not Responding”, then leave it alone and let it run till it’s done. There’s something about the Office 2000 setup disks that readers have a problem with. If they’re not 100% clean and unscratched, the reader will have fits during install. But, copying files off of the CD works fine. One solution is to copy every last damned file from the CD into a new folder on your computer (it takes a very long time), and then run setup from there. Remember, all updates to Office 2000 will require the installation files and the system is going to look first in where it was installed from. So, if you delete the installation files from the hard drive, you’ll have to be able to provide the CD (for verification) and point it to look in the reader for it, each and every time it asks.

    6. If you are doing a new install, cownload SR1 and then SP3 for Office 2000. You download and install additional updates using the Microsoft update Web page http://office.microsoft.com/en-us/downloads/default.aspx.

    7. Outlook 2000 and Vista incompatibility is a known issue. Outlook uses some common files with Outlook Express. Vista does not come with Outlook Express therefore these shared dll files may not be available.

    Navigate to C:\Program Files\Common Files\System and if the DLL files are found, copy wab32.dll and wab32res.dll to the following directory:

    C:\Windows\System32

    If you are unable to find the files, I have zipped and attached them. Just unzip them to the System32 folder.

    You may have to register the DLL’s by using the following commands at the run prompt:

    regsvr32 wab32.dll
    regsvr32 wab32res.dll

    DLL.zip (340.4 KB, 4360 views)
    8. Run Outlook. If this is a clean install follow the wizard to setup your e-mail account. If you want to be able to access your email addresses from Contacts rather than the new Windows Mail address book, choose the Corporate or Workgroup option, rather than Internet only in the set up. If you did the reinstall of Outlook you will probably have to manually setup your account through Tools > Options > Mail Delivery > Reconfigure Mail Support.
    9. Shutdown Outlook, and restart. If you continue to be prompted that Outlook is not the default e-mail program you have a little further to go.
    10. Open Explorer and find your Outlook.exe file (usually C:\Program Files\Microsoft Office\Office\Outlook.exe).
    11. Right click Outlook.exe and choose Properties.
    12. Click the Compatibility Tab.
    13. Change the options to run in compatibility mode for Windows XP SP2, and check the box to Run this program as an administrator.
    14. Now click on Show settings for all users.
    15. Set the compatibility to Win XP SP2 and check Run this program as an administrator on this page too.
    16. Run Outlook again, and answer Yes if asked to make it the default e-mail program. You might want to exit and run Outlook again until it starts without asking.
    17. Exit Outlook.
    18. Go back to the properties for Outlook.exe and remove the checks for Run as Administrator from both Properties pages (leave compatability as Windows XP SP2).
    19. If when you try to create an e-mail message and click the “To:” button you get a WAB.DLL error, or if your get a “Proc entry pt StrTokEx could not be located in MSOERT2.dll” error message, try changing the Outlook setup to Internet only, and then back to Corporate or Workgroup. Do this through Tools > Options > Mail Delivery > Reconfigure Mail Support.
    20. When you create an e-mail message and click the “To:” button, be sure that you have selected “Contacts” rather than “Address book” as the source for your email addresses in the dialogue box for choosing message recipients.

    One problem that has been reported is with clicking on e-mail links on web pages. If you install Office on a clean copy of Vista it will try to launch Windows Mail when you click on e-mail links. I have not been able to change this behavior. However, if you upgraded your computer to Vista then you will get Outlook as the default e-mail provider for the MAILTO protocol.

  108. Andrea Says:

    You are an absolute sanity saver. Microsoft couldn’t/wouldn’t help me with this, and you solved the problem for me. Thank you so much!

  109. Gary Says:

    Thank you so much for the instructions for Outlook 2000 on Vista. IT WORKED PERFECTLY!!! You saved me a lot of time and frustration.

  110. Phil Says:

    Excellent advice. I have been frustrated for weeks and was about ready to give up on it. Thanks!

  111. Spencer Says:

    saved me lots of grief, then i got a weeks worth of emails come through.
    you rock!

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