I posted on this blog that Netflix was removing its profiles feature. I also wrote an e-mail to Netflix. Apparently I am not alone. I just read that Netflix is keeping its profile feature after protests from its customers… of which I was one.
I found it annoying that there was no place on their web site to contact customer support through e-mail. Every single link that says contact customer support points to various FAQ questions and answers, and a phone number to call with a wait time. But no e-mail address. I think I eventually got through with firstname.lastname@example.org, but I don’t know for sure. I tried 3 or 4 addresses and finally gave up reading the delivery failure notices.
Profiles is a means of dividing up your movies into separate “mini” queues. I use this feature to allow my son to rent movies without me worrying that I will have 8 cartoon DVDs laying around the house. My son can only rent one at a time. This reduces my own 8 at a time movie queue to 7 at a time. I also use another profile for myself to watch oldies. This further reduces my main queue to rent 6 at a time, with the benefit that my family is not waiting on me to watch a bunch of oldies when they want to see current movies.
I appaud Netflix for listening to its customers, I just wish it was easier to reach them.